Shipping policy

Shipping Policy

At OdiMom, we are committed to delivering authentic, freshly prepared traditional products from Odisha to your doorstep with care and reliability. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days
  • As our products are freshly prepared and handcrafted, slight delays may occur during high demand periods
  • Orders are not processed or shipped on Sundays or public holidays

2. Shipping Coverage

  • We currently ship across India
  • For remote or non-serviceable locations, delivery may take longer than usual

3. Delivery Time

Estimated delivery timelines:

  • Within Odisha: 2–4 business days
  • Rest of India: 3–7 business days

📌 Delivery timelines are estimates and may vary depending on:

  • Location accessibility
  • Courier partner operations
  • Weather or unforeseen circumstances

4. Shipping Charges

  • Shipping charges are calculated at checkout based on:
    • Order value
    • Delivery location
    • Package weight

🎉 Free Shipping Offer:
We may offer free shipping on orders above ₹1000 (subject to promotional changes).

5. Order Tracking

  • Once your order is shipped, you will receive:
    • A tracking ID
    • Courier partner details via SMS/Email

You can track your order in real-time using the provided details.

6. Delivery Attempts

  • Our courier partners will attempt delivery 2–3 times
  • If the customer is unavailable, the package may be:
    • Returned to us, or
    • Marked as failed delivery

📌 In such cases, re-shipping charges may apply

7. Packaging Standards

At OdiMom, we ensure:

  • Hygienic, secure, and tamper-proof packaging
  • Special care for fragile and perishable items
  • Preservation of freshness and quality during transit

8. Delays & Liability

While we strive for timely delivery, OdiMom is not responsible for delays caused by:

  • Courier service disruptions
  • Natural calamities
  • Government restrictions or lockdowns
  • Incorrect shipping details provided by the customer

9. Damaged or Lost Packages

If your order arrives:

  • Damaged, or
  • In compromised condition

Please contact us within 24 hours of delivery with:

  • Order ID
  • Photos/videos as proof

We will investigate and offer:

  • Replacement, or
  • Refund (as per our Return & Refund Policy)

10. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details.
OdiMom will not be liable for:

  • Delivery failures due to incorrect or incomplete addresses
  • Additional costs incurred for re-delivery

11. Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: odimom.odisha@gmail.com
📞 Phone: 6371937678

Final Note

By placing an order with OdiMom, you agree to the terms outlined in this Shipping Policy. We are dedicated to ensuring that every product reaches you with the same authenticity and care with which it is made.