Refund policy

Return & Refund Policy

At OdiMom, we take pride in delivering authentic, handcrafted food products rooted in Odisha’s rich tradition. Due to the perishable and consumable nature of our products, we maintain a strict yet fair return and refund policy to ensure quality, safety, and customer satisfaction.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product delivered is damaged, defective, or spoiled
  • The product received is incorrect (different from what was ordered)
  • The package is tampered with or opened at the time of delivery

Due to hygiene and safety standards, we do not accept returns for:

  • Change of mind
  • Taste preferences

2. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at [your registered email id] within 24 hours of delivery
  2. Provide:
    • Order ID
    • Clear photos/videos of the product and packaging
    • Description of the issue

⚠️ Requests raised after 48 hours of delivery will not be accepted.

3. Refund Policy

Once your return request is reviewed and approved:

  • Refunds will be processed within 5–7 business days
  • The amount will be credited to:
    • Original payment method, or
    • Bank account (in case of Cash on Delivery orders)

In certain cases if a consumer wants, instead of a refund, we may offer:

  • Replacement of the product, or
  • Store credit for future purchases

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect or incomplete delivery address provided by the customer
  • Failed delivery attempts due to customer unavailability  

5. Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order
  • Once the order is processed or shipped, cancellation will not be possible

6. Quality Assurance Commitment

At OdiMom, every product is:

  • Prepared using traditional methods using modern technology
  • Packaged with strict quality control standards
  • Dispatched fresh to ensure best taste and experience

7. Contact Us

For any queries regarding returns or refunds, reach out to us:

📧 Email: odimom.odisha@gmail.com
📞 Phone: 6371937678

 

Final Note

By placing an order with OdiMom, you agree to this Return & Refund Policy. We are committed to serving you with authenticity, transparency, and trust.